Shipping policy

Orders are processed and shipped within 3 days, with the exception of painted frames which ship within 7 business days.

We ship internationally. 

All orders, domestic and international, are shipped via United States Postal Service (USPS) and rates are based on the size and weight of your order plus a $2 flat rate handling fee, calculated automatically at check out. Orders are shipped from Santee, California (92071) in the United States.

Stitch Frame is not responsible for customs fees.

Stitch Frame is not responsible for shipping fees on returns.

On occasion, Stitch Frame may offer free shipping as part of a sale or promotion, which will be stated on the website during the time of the promotion. Otherwise, customers are responsible for shipping costs calculated automatically during checkout and any customs fees.

Stitch Frame will send a tracking number to the email address provided when an order is shipped. Stitch Frame is not responsible for any orders lost during shipment or for any delays on the part of the shipping carrier. Please contact me within 24 hours of an order being placed if you would like to add shipping insurance to your order.